General conditions
GENERAL TERMS AND CONDITIONS
These terms and conditions may be amended from time to time – apply to all our services directly or indirectly (through distributors) made available online, by email or by telephone. By accessing, browsing and using our website and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).
NO 1 OUR WEBSITE SERVICE TO YOU
Through this website we (Simpatico Tours and its affiliated companies) provide an online platform through which hotels (including all types of accommodation) can advertise their rooms for reservation, and through which visitors to the website can make such reservations. By making a reservation through Simpatico Tours you enter into a direct (legally binding) contractual relationship with the hotel at which you book. Our website does not constitute and should not be regarded as a recommendation or endorsement of (the quality, service level or rating of) any hotel made available .We offer many hotels , ranging from 2 stars to 5 stars. You are responsible at all times for the quality of hotel that you decide to book. From the point at which you make your reservation, we act solely as an intermediary between you and the hotel but our reservation conditions are different.
The information that we disclose is based on the information provided to us by the hotels. Although we are prudent , we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each hotel remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of (the quality, service level or rating of) any hotel made available.
When you make a reservation for a hotel (or any other type of accommodation), you will complete online forms providing for: your name, (home or office) address, (business or private) email address, (mobile, home or office) telephone number, credit card details (i.e. credit card type and number, CVC code, expiration date, credit card holder name) . This information is required to process, book and complete your reservation . There are no hidden costs . All amounts of your purchase are clearly displayed. Then we will send you a confirmation by e mail of your booking and an invoice of your purchase.
NO 2 PRIVACY POLICY
We have always valued our relationship with our customers and we will continue to conduct our business in a manner that demonstrates our utmost respect for the user's privacy
Your details will be treated in accordance and in a correct and open manner, which protects your privacy and rights . This Privacy Policy sets forth our commitment to you to protect the privacy of your Individual Information that is collected through the Service. Because protecting your privacy is very important to us, we have adopted the following policies to safeguard your Individual Information and are committed to protecting the confidentiality of such:
- We will limit the collection and use of "Individual Information" (as defined below) to what is necessary to administer our Service, provide you with the highest quality Service, and offer you information we think will be of interest.
- Inserting your details is obligatory, given that in their absence it is not possible to make a booking. The lack of such information prevents any furthermost of the contract.
- We will not sell your personally identifiable data to any third parties, nor will we contact you without your explicit permission.
- The data will be passed on exclusively to the recipients involved in the booking contract .
- We will not disclose any Individual Information except in limited circumstances as specifically provided below.
- No employee will have access to your passwords, PINs or other Individual Information that is necessary for account access.
- We intend to abide by applicable laws governing the disclosure to governmental entities of Individual Information and other records. When responding to legal process served by non-government entities, unless otherwise ordered, current policy is to make reasonable efforts to notify affected visitor(s) in advance of releasing the information in order to provide visitor(s) an opportunity to pursue any available legal protection.
NO 3 CANCELLATION AND REFUND POLICY
When you make a reservation with a hotel, through our web site, you accept and agree to the relevant cancellation and no-show policy of Simpatico Tours and our suppliers, and to any additional (delivery) terms and conditions of the hotel that may apply to your reservation or during your stay, including for services rendered and/or products offered by the hotel (the delivery terms and conditions of a hotel can be obtained with the relevant hotel). Please note that certain rates or special offers are not eligible for cancellation or change. Please check and read carefully our complete rules ands regulations conditions prior to making your reservation
NO 4 COMPANY INFO AND CUSTOMER SERVICES
Simpatico-tours.com , established in 1992 , offers competitive rates for any type of property , ranging from small independent hotels to a five star luxury. Our goal is to provide business and leisure travelers worldwide with a pleasant, efficient and cost-effective way to book hotel accommodations The site is available in 2 languages.
Legal Company Name: Simpatico Travel and Tours
Company address; 7116 boul St Laurent Montreal, Quebec, Canada H2S 3E2
Tel 514 273 4544 Fax 514 273 6540
E mail reserved@simpatico-tours.com
Company Registration: permit of Québec Canada 800426
Customer Service Department: 7116 boul St Laurent Montreal Quebec Canada
Tel 514 273 7588 Fax 514 273 6540
E mail tours@simpatico-tours.com
PLEASE READ CAREFULLY
1. Applicable laws: A/The passenger booking and paying for services provided by Simpatico Tours Inc. acknowledges that he/she accepts and is bound to the terms and conditions as printed in this brochure. The terms and conditions of this of this brochure cannot be waived or varied by any person other than an authorized employee or representative of Simpatico Tours Inc. B/The purchase of any product in this brochure consists of a consensual agreement that is complete and represents an entire agreement between the passenger(s), travel agency and Simpatico Tours.
2. Prices: All prices specified in this brochure are in Canadian dollars and based on a per person occupancy. Rates are valid for the periods indicated in this brochure for each tour, hotel, villa, cruise or excursion, etc. All prices indicated in this brochure do not include the government Airport Improvement Tax or any other taxes implemented by the government. All rates are based on a currency exchange and taxes in effect at the time of brochure publication and all prices are therefore subject to change in case of fluctuations of the above.
3. Not included: Entrance fees are not included in any tour or excursion in this brochure unless specifically stipulated on the tour page. All entrance fees can be purchased and paid locally. Also not included are the airport taxes, passport, immigration and visa fees, porterage, gratuities for guides, hotel, cruise staff, or any other gratuities, excess baggage charges, laundry, beverages, meals (unless otherwise stipulated), optional excursions and any other items or charges not listed as being included. All incidentals such as phone charges and room service must be paid by the client directly at the hotel upon checkout.
4. Deposit, Confirmation and Final Payment: A $ 300.00 deposit per person is required at the time of booking, except for villas, castles and apartments the deposit is 400.00 per person . This deposit is to be received within the 7 days of confirmation. All reservations including a airline package then the deposit is 750.00$ per person. All reservations are subject to availability and are not considered confirmed until written confirmation has been provided to the travel agency. Deposits are fully refundable if confirmation cannot be made by Simpatico Tours Inc. Simpatico Tours Inc. reserves the right to cancel a booking without notice and impose a cancellation charge, as per clause no. 7, if deposit payment is not received within the specified period. Final payment is due 45 days prior to the travel date except for villas, castles and apartments the balance is due 60 days before departure. If the reservation is made within the 45 days, the final payment is due immediately. Simpatico Tours Inc. still reserves the right to cancel a booking without notice and impose a cancellation charge, as per clause no. 7, if the final payment is not received within the above specified period. All travel documents will only be released to the travel agency when the invoice is paid in full. Once the travel agency has received the documents, it is up to the travel agency to insure that all names and booking information on airline tickets, tours, hotels coupons, cruise, villa coupons or train coupons are accurate.
5. Credit Cards Payments: A customer who has purchased a product from the Simpatico Tours Inc. brochure is also authorizing the use of his/her credit card if the customer is paying his/her deposit or his/her final payment with the credit card. Agents may fax a Universal Credit Card form, validated with agency plates. In the event that the cardholder is unable to sign the form, signature on file is acceptable under travel agent’s responsibility. A verbal contract between the client and the agency to use the credit card is sufficient but we strongly suggest that the agency get a signed consent or a signed credit card slip from the cardholder in the event of a future contestation.
6 Revisions and/or Changes: Changes made to an existing booking are subject to the following penalties: More than 45 days prior to departure $300 per person; 44-31 days prior to departure 50% of the totality ; 30 days prior to departure is considered a total cancellation and is 100% not refundable, as per clause 7.
7. Cancellations: As per above
8. Insurance: Simpatico Tours Inc. highly recommends that consumers protect their investment and purchase insurance through their travel agent at the time of booking.
9. Flights, Carriers, Transportation: A/All flight times, flight itineraries and carriers are subject to change without notice. We strongly recommend that clients contact the airline within 24 hours of departure to confirm departure time. Flight check-in opens three hours before departure. Simpatico Tours Inc. recommends that clients check in between 3 hours before. Simpatico Tours Inc. cannot be held responsible if you miss your flight or your cruise or if you are denied boarding on a flight or cruise. Carriage and services performed and tickets issued are subject to rules relating to liability of the Warsaw Convention and the terms and conditions herein.
B/Cruise itineraries are subject to change without notice. Mechanical problems, weather or port conditions may require changes or cancellations to a cruise or to a port of call. In this case Simpatico Tours Inc. cannot be held responsible for any loss or expenses due to such changes or abandonment. If the cruise is withdrawn before a sailing date, clients are entitled to a refund of the amount that was received for that cruise and nothing more. Cruise embarkation begins
3 – 4 hours prior to sailing time. Passengers are responsible to be on board no later than 2 hours before the scheduled sailing time.
10. Connecting Flights: Passengers connecting with the tour operators’ flight(s) are strongly advised to allow ample time, a 3-hour minimum connection. Simpatico Tours Inc. does not accept any responsibility for additional charges incurred for airfares or any other expenses, as a result of a misconnection due to an airline change in schedule, strike, delays, changes in contracts between airlines, cancellations or any irregular airline operations. The customer cannot request a refund or money back from Simpatico Tours Inc. for any airline, cruise, tour, villa, excursion, hotel portion or coupon for services not used. In the case where the customer purchased transfers from Simpatico Tours Inc., but unfortunately the flight was delayed or cancelled or any other means of transportation impeded the customer to arrive at the scheduled transfer time, the transfers will be forfeited and Simpatico Tours Inc. cannot be held responsible nor can we replace the transfers at another time. The consumer will then reschedule and repay for new transfers.
11. Validity of Documents: Any changes made to airline tickets or any travel documents supplied by Simpatico Tours Inc. are subject to penalties. Please refer to Rule and Condition no. 7. All unused or partially used airline portions, hotel portions, excursions, tours, cruise or any of Simpatico Tours Inc. products are not refundable.
12. Luggage: Weight restrictions may vary between airlines so please ask your travel agent to verify the up-to-date information with the carrier you are reserved with. Please note that on a tour only one piece of luggage is allowed and it is the clients’ responsibility to ensure that their luggage goes on board the motor coach. All luggage or personal belongings remain at the owners risk throughout the entire trip (airline, tour, cruise, hotel, etc.). Simpatico Tours Inc. cannot be held responsible for luggage or belongings or money that is lost, misplaced, mishandled or stolen. Simpatico Tours Inc. recommends baggage insurance.
13. Consumer Notice: All travelers should be aware that differences in certain living standards and practices may exist outside Canada: provisions of utilities such as water, electricity etc.: accommodations, foods, quality of water. Simpatico Tours Inc. cannot be held responsible for any loss, damage, sickness or injury resulting from different standards of living.
14. Accommodations: Whatever the category of hotel, the room is a standard room unless otherwise stated. Special requests (suites, adjoining rooms, views, etc.) can be made, but not be guaranteed by Simpatico Tours Inc. Descriptions apply to twin rooms and facilities may vary for other room types. Simpatico Tours Inc. reserves the right to substitute hotels of equal or better category if necessary to ensure client satisfaction. Supplements will apply for certain periods (Fairs, Carnivals, Holidays, etc.) and for certain amenities (air-conditioning, etc.). All information regarding hotel facilities has been taken from the Official Hotel Directory or directly from the hotel. Simpatico Tours Inc. is not responsible for inaccuracies. All prices shown are per person per night and in Canadian dollars unless otherwise specified.
15. Modification or Substitution by Simpatico Tours Inc.: We reserve the right, at any time, at our own discretion, to substitute a carrier, sightseeing tour, hotel or any other product purchased with an equivalent product. In the event that such services are inferior (lower in category), it is the responsibility of Simpatico Tours Inc. to refund the difference in price between the products. While at destination, Simpatico Tours Inc. or Simpatico Tours Inc. local representative can decide, due to unforeseen reasons, to change, substitute or upgrade the product purchased with an equivalent product. If the clients refuse the equivalent or the upgrade offered to them there is no recourse on the clients behalf and the clients will then be responsible to assume payments requested from them as they make their own arrangements.
16. Responsibility: Simpatico Tours Inc. and their suppliers, agents, and affiliates are responsible only for arranging the tour services as offered in this brochure. Simpatico Tours Inc. is not responsible for any misprints or typographical errors in this brochure. Simpatico Tours Inc. and their suppliers and/or agents act only as agents for the passengers in regard to travel whether by railroad, motor coach, car, boat, aircraft, or any other conveyance, and assume no liability for any changes in contracts between airlines, loss, accident, injury, death, theft, incommodities, labor disputes, machinery difficulties, government restraints, weather conditions, quarantine, war, or any defects and/or misadventures or causes beyond our control. Responsibility of participating carriers is limited. The airlines concerned may not be held liable or responsible for any inconveniences, loss, damage or injury arising out of or in conjunction with the tour services described herein, other than the liability under the ticket and tariff provision for carriage by air supplied by those airlines.
17. Comments and Claims: If a problem arises while on holiday please verify directly with the hotel manager or contact our local representative. You must immediately contact Simpatico Tours or your travel agent if no solutions were presented to you so that we can immediately rectify the problem to the best of our ability. Any claim against Simpatico Tours Inc. must be made by the passenger in writing and submitted to Simpatico Tours Inc. no later than 30 days after the termination of travel dates (of products purchased with Simpatico Tours Inc.). Please allow at least 8 weeks for processing and include any unused documents with correspondence. Please address all refunds to our customer service department. Claims or demands made after the 30 days may result as default and will not be addressed.
18. Applicable Law: The passenger(s) booking and paying for services provided in this brochure accepts and is bound to the terms and conditions, as printed by Simpatico Tours Inc. Simpatico Tours Inc. contractual obligation is to deliver the services for which the clients have booked and purchased. All claims and litigations are subject to Quebec Law. In the event of any legal action, proceedings will take place in a Quebec court of Law.
19. Travel Documents: The customer is responsible for all passports, visa entry, health and any other requirement or any other document required by law, regulations or order by the country or countries visited. All passengers traveling to Europe require a valid passport. Government, law officials or immigration can deny boarding to any consumer. These reasons are beyond the control of Simpatico Tours Inc. and no refunds will be granted for any unused product. If travel documents are lost, stolen, or misplaced no replacements or refunds will be granted.